About us

“Direct Booker is a travel agency which connects travelers to vacation rental owners, including other services related to vacation rentals and travel experience. The company started in 2011, and today it manages more than 5,000 accommodation units with continuous growth.

We are currently one of the leading online organizers of privately owned accommodation in the region, based in Dubrovnik, and regional offices and franchises in Makarska, Split, Šibenik, Zadar, Zagreb, Istria, Montenegro, Bosnia and Herzegovina, Slovenia and Serbia. In 2017 Direct Booker achieved over 75,000 reservations and brought 250,000 guests.

With innovative approach and the development of an advanced information system, we allow our partners – vacation rental owners to make improve their occupancy rate and earnings, especially in the pre-season and post-season.

Direct Booker is actively cooperating with a large number of other business entities in places where accommodation units are, because it is trying to provide an overall experience to the guest, not just a sleep. In this way the company is involved in cooperation with numerous organizers of excursions and transfers, tourist guides, adrenaline parks, excursion boats, etc.

Our vision is to become number one brand in the tourist accommodation market, with the help of advanced technology that we develop, and a unique and individualized approach to every user of our services.”

“Direct Booker d.o.o.
Vukovarska 9, 20 000 Dubrovnik

Business Manager: Stijepo Vezilić
Business Manager is responsible for the work of the tourist agency in accordance with legal provisions.

Phone: +385 (0)20 638 194
Fax: +385 (0)20 638 191
Email: info@direct-booker.com

Working time: 8 AM-4 PM

Commercial court in Split – permanent service in Dubrovnik
Registration number: 060285778
Service type: 79.11 Travel agencies services (NKD 2007)
Capital origin: 100% domestic capital – source FINA
VAT number: 60894893161

Privredna banka Zagreb d.d.
Radnička cesta 50, 10 000 Zagreb
IBAN: HR6423400091110551495
Core capital: 20000HRK paid in full

Members of the board: Nino Dubretić and Nikola Grubelić.

How to file a complaint

Pursuant to Article 6 of the Act on Provision of Tourism Services and Article 10, Paragraph 3 of the Consumer Protection Act, we inform service users that a written complaint to the quality of contracted services can be submitted:

by mail to: Vukovarska 9, 20000 Dubrovnik
via e-mail to: info@direct-booker.com
directly to any Direct Booker branch

Acknowledgment of receipt of complaint will be sent to you without delay in writing. The response to the complaint will be provided in writing no later than 15 days after the receipt of the complaint.

Direct Booker d.o.o.
Vukovarska 9,
20000 Dubrovnik, Croatia”