About us

Direct Booker is a technology-driven company providing solutions for vacation rental owners.

There are two types of vacation rental owners: those who want a trusted agency to manage their property, and those who want to work on their own, using necessary digital tools. We cover both of them.

With headquarters in Dubrovnik, operated by 45 employees, and with 20 franchise offices in Croatia, Montenegro, Slovenia, Bosnia and Herzegovina, Serbia and Peruu, we are managing over 7000 vacation rental units, which hosted more than 1 million guests so far.

On the other hand, we rent our technology to the “no need for agency” owners as a product, a smart application called Booker Tools – a digital solution for all self-managed properties.Direct Booker is a trusted partner of global industry giants. Booking.com included us in their TOP 11 highlighted list of property managers around the world. In 2018., AirBnb named our software Booker Tools a preferred partner among 15 in the world and only in Southeast Europe. In 2019, RentalsUnited.com listed Direct Booker in Top 20 property management agencies in the world.

By using knowledge, experience and innovation, Direct Booker´s vision is to become one of the leading vacation rental agencies.

Direct Booker d.o.o.
Vukovarska 9, 20 000 Dubrovnik, Croatia

Business Manager: Stijepo Vezilić
Business Manager is responsible for the work of the tourist agency in accordance with legal provisions.

Phone: +385 (0)20 638 194
Fax: +385 (0)20 638 191
Email: info@direct-booker.com

Working time: 8 AM-4 PM

Commercial court in Split – permanent service in Dubrovnik

Registration number: 060285778
Service type: 79.11 Travel agencies services (NKD 2007)
Capital origin: 100% domestic capital – source FINA
VAT number: 60894893161

Privredna banka Zagreb d.d.
Radnička cesta 50, 10 000 Zagreb
IBAN: HR6423400091110551495
Core capital: 20000HRK paid in full

Members of the board: Nino Dubretić and Nikola Grubelić.

How to file a complaint

Pursuant to Article 6 of the Act on Provision of Tourism Services and Article 10, Paragraph 3 of the Consumer Protection Act, we inform service users that a written complaint to the quality of contracted services can be submitted:

by mail to: Vukovarska 9, 20000 Dubrovnik
via e-mail to: info@direct-booker.com
directly to any Direct Booker branch

Acknowledgment of receipt of the complaint will be sent to you without delay in writing. The response to the complaint will be provided in writing no later than 15 days after the receipt of the complaint.

Direct Booker d.o.o.
Vukovarska 9,
20000 Dubrovnik, Croatia