Improve your vacation rental during the Coronavirus

We all know that during the COVID-19 pandemic we should stay home, but that does not mean that we cannot work to improve the look and value of our vacation rental. Use this time to maximize the value of your accommodation and be ready for the season once this pandemic ends. In the following text, we bring you tips on how to refresh and beautify your accommodation.

 

Be Imaginative

Paint the walls to refresh the space. Arrange the decorations, add some detail in a vibrant colour to enliven the space itself and to avoid having a monotonous interior. We recommend not putting too many unnecessary decorations, because less is always more. Present your guests with the details representing the destination showing them you care about their satisfaction and that you look out for details.

 

Be Personalized

Adding personality to space can be risky, so don’t think too hard. Start with what the guest might like. Include the necessary elements that the guest will need during their stay.

 

Be Your Own Guest

Experience your accommodation as if you were a guest. It can help identify which areas need to be repaired or simply improved. Sleep in a bed, take a shower and use bath towels. If space is dedicated solely to guests, try cooking in the kitchen to make sure everything works and you have all the tools you need. If you are unable to try this, ask your friends or family for help, because this is how you can find potential fixes you might not otherwise see.

 

Consider the following questions and take the time to improve your accommodation.

Are towels accessible?

Is the shower high/low enough for guests?

Do you have space near the front door where guests can leave things like keys, bags, or jackets?

Are basic resources available, such as cell phone charging sockets?

Are light switches easy to locate?

Are standard features like doors and windows functional and easy to use?

How to respond to negative guest reviews?

Did you know that today 84% of people trust online reviews as much as personal recommendations?

Reviews of the guests who were staying at your accommodation play a big role in attracting new guests. It is the best to respond to all reviews you receive, whether they are good or bad.
When guests were looking forward to vacation and it does not turn out as they imagined, it is likely that they will write a bad review.

For private accommodation renter, a negative review can be a huge discouragement. You should always keep in mind that you are not only responding to a comment to that one guest, but to all potential future guests who are likely to read that response.
If the guest wrote something that is not true, then of course you will politely deny it and let everyone know what really happened.

Rule number 1. Always thank guests for leaving a review
By regularly and honestly responding to all reviews, you are showing that you care about your guests and that you care about their opinions. Through guest reviews you can get an insight into what potentially needs to be changed to improve the quality of your property and services.

Since guest comments are not always positive, this is an additional reason to respond and explain the situation from your perspective. Do not forget that in this way you create a positive reputation with potential guests. Start each response by thanking the guest for staying in your accommodation and leaving a review.

Rule number 2. Never start an argument
Whether the guest’s comment is true or not, your answer must always be professional, as objective and friendly as possible, as it suits the host. Do not engage in quarrels with guests, just briefly and simply describe your view of the event.

Rule number 3. Remind the guest of the offered solutions
When responding to negative comments, do not forget to mention that you did your best to solve the situation. Describe all communication, the compensation offered, quick fixes, replacement of broken devices – briefly all the solutions you offered them while they were staying with you.

Rule number 4. Communication is the key
The worst-case scenario for a property owner is that the guest does not inform him about the problem while he is staying in the accommodation, and owner finds it out from the review. In that way host doesn’t even get a chance to resolve the situation. It is best to point out on check in that they can contact you always for help in case of any problems.

With a helpful and prompt response to a negative review, you have the opportunity to show what kind of a host you actually are. From your engagement, potential guests will see that you take guests comments seriously and that you wish to offer excellent service.
Since people usually are most interested in negative reviews, there is a big chance that they will read your answer too. Use this possibility and turn the situation around to your advantage.

Advice:
Guests usually leave comments on booking pages like Booking.com and Airbnb. They also use Google Maps to leave reviews. Regularly check reviews for your accommodation on all platforms and respond to them.