We spoke with Mario Pavlović, who has been working as an Account Manager for more than two years. He told us about his work experience and the previous jobs he did, as well as details from his private life.
After graduating from high school, I decided to enroll at the Faculty of Tourism Management in Zagreb. During my high school and college days, I did various seasonal jobs: from waitering, travel agencies, receptions … Three years ago, I started working at Information Department in the Direct Booker, and now I am an Account Manager there.
Explain to us what is in the description of your job as an Account Manager? How many properties do you manage?
Account Manager negotiates prices and business conditions. My job involves regular consultations with vacation rental owners. I manage 350 facilities or 715 units.
What do you like most about your job?
I like it the most when I convince vacation rental owners for an action that eventually gives results.
Which business situations do you find stressful, and how do you deal with them? What relaxes you?
I don’t have any stress. Every mistake is fixable. You have to go easy. I try to use my free time taking walks with my wife and dog. I often play football with my friends, and I recently started singing in the “klapa”. Traveling was on my list a minimum of two to three times a year. I hope to continue that practice soon.
What are the benefits of a collaboration with Direct Booker for vacation rental owners? What makes you different from other agencies?
When vacation rental owners start working with us, not just they get the quality service we provide, but also years of experience, a personalized approach that is very important in the business of selling private accommodation, as well as high tech technology that we develop and improve every day.
What advice do you have for vacation rental owners who just started with this business?
First of all, they need to set realistic prices for their facilities. Gone are the days when prices could skyrocket and go down furiously to sell accommodation. The market and trends need to be monitored and the offer adjusted accordingly. Sometimes it’s hard to convince people that they should listen to what the experts say, not the neighbor.
What do you think is the most important thing that every vacation rental owner needs to do to remain highly positioned?
Advertise accommodation on multiple booking channels, keep the same price on all channels, the ad should be tailored to each facility separately (should have a personalized description and professional photos), have a realistic price, flexible cancellation policy, and the lowest possible minimum stay, even at a higher price if required.
What are the most common questions vacation rental owners ask?
Mario, will there be anything?” “How much is that to me?” “How’s the neighbor full, and I’m empty”? These are the most common questions I get, but I don’t blame them. I realize they are insecure and have many questions, especially now that there has been a significant drop in the tourism sector due to the virus’s effects.
What are your plans and the company’s plans for the future?
My business development will surely continue in the tourism sector, and I would love to stay in sales. Direct Booker plans are to develop through technology and franchise sales.