How to respond to negative guest reviews?

Did you know that today 84% of people trust online reviews as much as personal recommendations? Reviews of the guests who were staying at your accommodation...

One working day with Direct Booker Account Manager, Frano Rozić

In the vacation rental agency the most important person for renters is their Account manager. Accounts main job is to get the most out of the...

The most important thing is to: “Welcome guests as friends.”

The “Gabrieri Apartments” in Dubrovnik are among the most popular vacation rentals outside the Old Town. It is a villa with 5 accommodation units, near the...

Pero Šiša: “Sometimes I give a private concert to my guests”

The renowned Dubrovnik composer, musician, and cultural manager Pero Šiša is also a very successful vacation rental owner. He has been working with Direct Booker since...

Daniela Tomaš, GH Daniela: Remember that not all guests are the same, and that different rules apply for every guest

If you have never rented before, but you potentially have renting space, or if you already are in the renting business and think that you could...