“I like the most when I convince vacation rental owners for an action that eventually gives results.”

We spoke with Mario Pavlović, who has been working as an Account Manager for more than two years. He told us about his work experience and the previous jobs he did, as well as details from his private life.

After graduating from high school, I decided to enroll at the Faculty of Tourism Management in Zagreb. During my high school and college days, I did various seasonal jobs: from waitering, travel agencies, receptions … Three years ago, I started working at Information Department in the Direct Booker, and now I am an Account Manager there.

Explain to us what is in the description of your job as an Account Manager? How many properties do you manage?

Account Manager negotiates prices and business conditions. My job involves regular consultations with vacation rental owners. I manage 350 facilities or 715 units.

What do you like most about your job?

I like it the most when I convince vacation rental owners for an action that eventually gives results.

Which business situations do you find stressful, and how do you deal with them? What relaxes you?

I don’t have any stress. Every mistake is fixable. You have to go easy. I try to use my free time taking walks with my wife and dog. I often play football with my friends, and I recently started singing in the “klapa”.  Traveling was on my list a minimum of two to three times a year. I hope to continue that practice soon.

What are the benefits of a collaboration with Direct Booker for vacation rental owners? What makes you different from other agencies?

When vacation rental owners start working with us, not just they get the quality service we provide, but also years of experience, a personalized approach that is very important in the business of selling private accommodation, as well as high tech technology that we develop and improve every day.

What advice do you have for vacation rental owners who just started with this business?

First of all, they need to set realistic prices for their facilities. Gone are the days when prices could skyrocket and go down furiously to sell accommodation. The market and trends need to be monitored and the offer adjusted accordingly. Sometimes it’s hard to convince people that they should listen to what the experts say, not the neighbor.

What do you think is the most important thing that every vacation rental owner needs to do to remain highly positioned?

Advertise accommodation on multiple booking channels, keep the same price on all channels, the ad should be tailored to each facility separately (should have a personalized description and professional photos), have a realistic price, flexible cancellation policy, and the lowest possible minimum stay, even at a higher price if required.

What are the most common questions vacation rental owners ask?

Mario, will there be anything?” “How much is that to me?” “How’s the neighbor full, and I’m empty”? These are the most common questions I get, but I don’t blame them. I realize they are insecure and have many questions, especially now that there has been a significant drop in the tourism sector due to the virus’s effects.

What are your plans and the company’s plans for the future?

My business development will surely continue in the tourism sector, and I would love to stay in sales. Direct Booker plans are to develop through technology and franchise sales.

The review of 2020 for Direct Booker

We concluded 2019 very successfully, as we received The Shortyz 2020 award for 1st place in the category “The Best Online Platform for Booking Accommodation” in March.

2020 also started in an optimistic tone. However, the corona crisis unexpectedly appeared. In March the lockdown began, office work was replaced by work from home, which lasted until May.

Although the year was challenging and uncertain at no point we didn’t give up. We reviewed all work processes and plans for further development. It can be said that we made the best out of the worst.

We decided to take advantage of the situation and dedicate ourselves to improving our business and developing new functionalities.

Our franchise and Booker Tools software has reached a new, higher level, and as a result, a new department has been formed, Department of Global Business Expansion. We currently have 22 franchises in 9 countries, while our software manages more than 7 000 accommodation units.

We have merged several departments into a single Property Development Department, thus achieving significant work quality. There has been a reorganization in the Account Manager Department, and their business is enhanced using Revenue Manager. In this way, we reduced their manual work and gave them more time to devote to accommodation units’ sales.

Our Booker Tools software is made and developed according to Direct Booker’s needs and satisfies everything a vacation rental owner, agency, ho(s)tel, or campsite needs. Direct Booker vacation rental owners, franchisors, and Booker Tools users were completely switched to the new system. 

We have also taken over the complete management of the mobile application. The great news for 2020 was that we have gained connections with 4 new booking channels: Hotelbeds, Agoda, E-Domizil, and HomeToGo. A new real-time online credit card authorization system, WSPay, has been introduced. We have improved our business by introducing Freshdesk software intended for more advanced features in customer support (better and simpler organization of emails). We have introduced the Ajpes information system for registering guests in Slovenia and the option of invoice fiscalization. Also, we have improved the API system that allows users to communicate from one platform.

In addition to the internal changes, the Direct Booker team decided to share their optimism with others. We organized a giveaway on social media in spite of #COVID-19. As rewards, we gave symbolic numbers of 19 accommodations at 19 locations in Croatia for 19 winners. Also, we gave 19% discount for all reservations made through Direct Booker. The giveaway had a huge response, and positive comments were bursting from everywhere.

It is unbelievable, but it is questionable whether this progress would ever have happened had it not been for this crisis. Looking at everything we improved, a revenue decline of 82% in 2020 is not the worst thing. We slowed down, but we didn’t stop, indeed. And that is the most important thing. We believe that all of us could get some positive things out of this, both business and private and that we will all look back with a gap of a year or two, and find something for which we will say “Thank you, Korona”.

AWARDS AND RECOGNITIONS

In addition to the already mentioned Shortyz award, one of the world’s most famous Channel Managers, Rentals United, ranked Direct Booker in the TOP 10 largest Property Management agencies in the world, and the TOP 4 in Europe.

Direct Booker also received ISO Management System certification – Introduction of Management System business processes and quality.

Expedia and Booking.com, one of the world’s most famous booking platforms, have declared our Booker Tools software their No.1 Connectivity Partner for 2020 and 2021, respectively. This recognition is given to systems that they believe can achieve the best sales results through these platforms.

BIG ANNOUNCEMENTS FOR 2021 

The new year is just beginning, and we are already receiving recognition for our hard work. 

A new Booker Tools connection with Next Pax “Channel Manager” is expected in February. It will enable the presence of our unit accommodations on an additional number of booking channels.

In March, we hope to launch our Direct Booking project – website for direct accommodation booking. 

We have adapted to the emerging trends in the short-term rental industry: flexible cancellation policy, new prices, a more significant emphasis on cleanliness. 

Although we lost handshake in this whole situation, we did not lose contact. We even empowered it with employees, partners, clients, industry colleagues. And that’s not all …

Stay tuned.

“Our ultimate goal is that satisfied customers become promoters of our technology.”

Mario Muhoberac, one of the favorite employees of Direct Booker by his colleagues and partners, introduced himself in a few sentences. Mario’s journey at Direct Booker began five years ago, and during that period, he changed four departments, which shows his multitasking skills.

“When I came to Direct Booker, I started in the Information Department. Then I became Coordinator; after that, Sales Advisor for Booker Tools. Now I am in the Property Development Department. Our department currently consists of 9 employees. Our tasks are: preparation and setting up accommodation units on booking channels, solving technical problems, education, and set up with users of Booker Tools technology, technical assistance, and support to our franchise partners. “

Tell us what you like most about your job, and what motivates you?

“The job is interesting; we help partners maximize their income and improve their business. What I love about this job is the constant opportunity to learn and progress. The business environment is dynamic, every day is different, and we are constantly expanding the network of users.”

Mario shared with us how his typical working day looks.

“When I work, I always wake up at 6.50 in the morning. The first thing I do is making a shake for breakfast, which gives me energy for the whole day. After that, I drink coffee and go to the office. During the workday, I do meetings online, setup with users, and solve current problems. After work, I never miss workouts, and due to the current situation and the inability to go to the gym, I do it at home or in nature. Evenings are for my loved ones, and I try to go to bed earlier to prepare for a new workday and new challenges.”

What was your work experience before Direct Booker?

“I started working at the age of 18 in the Valamar hotel group in Dubrovnik, Croatia. I stayed there for eight years, in various positions such as janitor, pool lifeguard, tennis center coordinator, hospitality desk. All this work experience taught me how to be organized and effectively do business tasks and work in a team.”

The Property Development Department is there for Booker Tools users, as well as for franchise partners. How many BT users do you currently have and how many franchisors?

“The current number of Booker Tools users is almost 100. It is important to emphasize that the users are independent vacation rental owners with several accommodation units to those with 20 or more, then agencies similar to Direct Booker, ho(s)tels, and campsites. BT users are diverse, and more and more of them are deciding to use our technology, which is continually evolving. And as far as franchise partners are concerned, their number has grown to 22. There are franchisors from Croatia, Montenegro, Albania, Bosnia and Herzegovina, Serbia, Slovenia, Italy, Poland, and Peru.”

What is the most significant benefit of Booker Tools software over other similar PMSs, in your opinion?

“Booker Tools was developed by Direct Booker, a World-Award-Winning Short Term Vacation Rental Agency. So the software is made by professionals for professionals. Users first in the market get advanced functionalities with which DB records successful business results. The quality is confirmed by numerous awards, the most recent came from Booking.com for Premier Connectivity Partner in 2021. “

Why do franchisors most often ask for your help?

They ask us to help place facilities on world booking sites, manage prices and restrictions, and solve all current problems. The department strives to be always available to its franchise partners and enable them to improve their business.

How do you measure and monitor the satisfaction of your customers?

“We monitor customer satisfaction through feedback conversations with them. By monitoring their satisfaction with our service, we strive to improve our organization and the way we work. Our ultimate goal is for satisfied customers to become promoters of our technology.”

 How do you deal with stressful situations at work, especially during the season?

“Hm, it’s not easy, but it’s much easier with my colleagues. There’s always a good mood and a positive atmosphere in the office, so one funny comment is enough to get over stressful situations. :)”

Where do you see yourself in the next five years?

“I still see myself in tourism. In addition to tourism, I would also like to continue to be part of technology development. Tourism and technology are the perfect combinations for me.”

“In a job like this, the most important thing is to always understand who is sitting on the other side”

Read something more about our colleague Ana Raguž who started her career in Direct Booker at Information Department, continued in the Research and Development Department, and has recently taken a new position, as a Senior Business Developer. So far, Ana has lived, studied and worked in two world capitals.

Tell us, how did your life look like outside of Croatia?

From my early youth I knew that part of my life journey would be with a suitcase in my hand. When I was 21 years old and completed my undergraduate studies at DIU International University, majoring in International Relations and Diplomacy, I decided to go for a master ‘s degree abroad. After applying to colleges in Barcelona, ​​Vienna and other European cities, eventually I decided to go in Paris and studied master’s degree in International Business Development and Consulting.

My next destination was Belgium, Brussels, where I perfected my French with work experience, which made my life and work in France easier. France is one of the countries where you just have to know language to be able to live everyday life, and certainly the goal of my departure was to build myself in an international environment.

The most valuable things I have gained abroad besides language, are friendships that will surely remain for the whole life. and travel that were an integral part of the bucket list.

Tell us a bit more about your Department and work @Direct Booker?

I currently work in the Global Partnerships Department, as a Senior Business Developer. Although I’m in Direct Booker for some time now, my current position is from October 1st this year. The advantage of working in a company like Direct Booker is that with young staff and professionalism at a high level, perceptions do not play a major role, but only the quality of work.

There are no strict working hours or standard schedules in my Department. Access and communication with potential clients or partners are the most important in our job. Everyday brings something new on the table. 🙂

What are the goals and specifics of your business?

The goal of Senior Business Developer is to achieve cooperation with as many foreign partners as possible through communication and presentation. Our expansion model consists of two types; software Booker Tools and Direct Booker franchise.

When it comes to our franchise model, it is already a bit more challenging. We are the only ones in the world offering such a franchise model, and even the negotiations themselves and the introduction of the client into our core business require extra time and effort. But it ultimately brings a positive outcome for both sides. Partners get a brand and a successful business model. We are currently focused on international tourism fairs and summits that are going online, which we believe will return to normal in the foreseeable future.

Given the current Covid situation, meetings are conducted exclusively online, and the meeting itself is the final part, the whole process of initial communication, preparation, and the whole logistical part. Our current targets are Italy, Spain, and England.

We have set a goal and regardless of the Covid crisis we are moving towards the goal, and every working day is shaping up according to our goal.

Describe one typical working day in your Department.

We do not have the standard work schedule terminology. The workday always starts by checking e-mails and organizing a working day, holding presentations and arranging the next meetings. Since we are still in the process of organizing the whole Department, a lot of the time is taken up for preparation. We do several online meetings on a daily basis.

What is the secret to the success of mutual satisfaction, for you and the client?

In a job like this, the most important thing is to always understand who is sitting on the other side, who is the interlocutor, and then adjust your approach. As for the technology itself, customers always have the same goal, to find the best possible solutions for their business, and it is up to us to offer our PMS and Channel Manager, Booker Tools, which offers everything to a property managers, camps, ho(s)tels, or any agency needs.

If you’re looking for a business opportunity, and know a few things about short-term rentals, we can offer solutions for you: franchise, agency service or software for property management. Contact us and find out more: sales@direct-booker.com

Meet Miro, Global Partnerships Director @Direct Booker

Current Global Partnerships director of Direct Booker Miro Pavlović, will tell us something about his professional life and maybe even more!
Those who know him best, say he is hard-working and ambitious!
Continue reading to find out more!

Can you tell us a little about yourself? Who is Miro Pavlović?

Taps microphone and sings „Microphone check one two what is this..“ (laughs). I am a 40-year-old who was born and raised in Đakovo in Slavonia, where I lived for the first 20-ish years of my life, and where I also finished my high school of economics. After high school I signed up for American College in Dubrovnik where I finished 2 years and got an Associate degree in hospitality management, and once that was wrapped up I chose to stay in Dubrovnik, first of all because I really liked the quality of life here, and then also because it offered a lot more opportunities compared to my hometown.
Then you know how it goes, first job, second job, you fall in love once or twice, and suddenly you turn around and realize that you’ve been here for almost half of your life, and I STILL cannot really say that I’m a „dubrovcanin“, and I’m pretty sure that a lot of people from Dubrovnik would quickly agree (laughs). Now that I’ve married a lady from Dubrovnik and that we recently had a baby girl, perhaps the opinion(s) will change, haha.

What is your previous working experience?

I’ve always been linked to service industry, first through the „usual“ student jobs like waiter, bartender etc, and then later through different positions in tourism industry. Some 12-13 years ago I started working in Grand Circle Dubrovnik and in that company I went through various job positions, starting in accounts payable, then product and finance management, and last but not least working as a…well…different companies have a different name for that position but Grand Circle called that position a „buyer“, a person who was negotiating and closing contracts with hotels, coach companies, restaurants, guides, etc. First I would do a market research and analysis, and then I would sign the best option following the guidelines that we had in the company. It’s been a long cooperation between Grand Circle and myself and I am very thankful for all the opportunities and lessons that I’ve had there. I grew a lot as a person, had some amazing experiences, met some exquisite people and made a lot of friends-for-life in all corners of this beautiful planet.

How did it help you for this position?

If we’re talking about the experience in Grand Circle, it helps tremendously, first through the learning, connections and cooperations that I’ve had during my time in the company (which can help a lot for my new position), but also because I’ve seen the „internals“ of a major travel company, I’ve cooperated with major players, made tough decisions, I’ve been a „small cog in the machine“ and have been led by some strong people, but I’ve also been a decision maker and a leader to a bunch of strong professionals as well. It all adds up to a massive experience, it leads to a lot of „aha!“ moments, and it leads to A LOT of personality development moments where you’re pushed to think quickly on your feet and make an instant decision, as we we’re going with the motto „Even a bad decision is better than no decision at all“.

And if we’re talking about my experience before Grand Circle…well, I can still make a mean cup of coffee, and some „refreshing“ cocktails as well (laughs). Though I would need to refresh my memory on the cocktails, to be fair haha.

What does a Global Partnerships Director do?

The idea behind the position is to organize the team and to „spread the word“ about an excellent short term rental company franchise and to go global. The idea is to develop strategies and plans, to increase client base, to develop business, to create new partnerships when it comes to both Direct Booker franchises and when it comes to Booker Tools software partnerships with other similar property management agencies.

In a nutshell, the idea is to make Direct Booker and Booker Tools a „gold standard“ when people (and companies) think about the term „channel manager“ and „property management system“. When you think about coffee first names that probably pop to your mind are Lavazza, Illy, Julius Meinl. What we aim to achieve is that when you think about a channel manager and PSM, we are among the first ones that pop to your mind.

At this point in time the team consists of Ana and myself, but we have a very strong support from our Management (Ivan, Nikola and Nino) who are very much involved in day-to-day operation and sales, which is very much appreciated from our side.

You are managing sales for PMS Booker Tools, and franchise Direct Booker. What is your vision for these products?

Well, like mentioned above, the vision is to have us as a strong presence first of all in Europe and to also be very present on other continents as well. The time of the manual work when it comes to managing properties is gone, all property managers and agencies are replacing manual work with software that automises the processes and the market itself is very lively and VERY active, and now its down to us to take a good portion of that cake for ourselves. We definitely have excellent products that are applicable to any corner of the earth, that can be successful in any part of the world, and now its our job to find the right partners and to increase our presence. And I cannot also forget the fact that we are now in the process of wrapping up our own webpage that will be a new force for us, an OTA platform where you will also be able to book all that we offer. I mean, we already have one in function but unfortunately the final product was not where we wanted it to be so now a completely new package is being developed that will be a good boost for our company and for our long term plans.

What are goals and challenges in terms of the global expansion? How do you plan to achieve these goals?

The biggest challenge is like in any business, to get the ball rolling. Now, luckily for me I did not come to a company where we’re starting from the very bottom and need to dig our way out of the hole, this company is already very strong, it invested some serious capital into developing 2 very good products which are definitely „sellable“ on the market. How am I planning to do this..? Well, I would not want to share ALL our secrets, would I? (laughs)

Who are your potential business partners?

The good thing about Direct Booker and Booker Tools is that they are applicable to any type of people or companies on the property management market. You are an owner of several short term rental units and want to leave the marketing and sales to someone else? We can do that for you through our Direct Booker system, either ourselves or through our franchisees. You are an owner of several units but you want to do everything on your own? We can provide you with a software that will make your life a LOT easier. You are an agency who handles 50 or a 100 units? We can provide you with a system that will allow your employees to not spend hours and hours typing in manually all the data, but that they can focus on the quality and better service towards your guests. Short term strategy is to focus more on agencies and larger clients of course, but that definitely does not mean that we will neglect our other partners.

What are your target markets for Booker Tools, and Direct Booker franchises?

There isn’t really any market where I would go with only one of them, as they are applicable for any market, and they are also overlapping in their purpose. Anyone who takes our franchise will use Booker Tools, they will also become a re-seller of the software, so it all goes hand in hand, there is no point in splitting them up.

When can we expect first major results?

The idea is to see the first major results within the next year. Now, admittedly, due to the current situation in the tourism market it is not going to be an easy task to deliver these results, people are extra careful in regards to changes and investments now, which is completely logical. But, we have 2 very good products, we have a very fair selling price based on percentage of completed reservations (no fixed fees, no money in advance) which was a great decision from our side, we have the sales team and the huge backup and support from the owners of the company, we have a dedicated IT team who are further developing the program to add more features to it to make it even more desirable … There is no reason why we should not be a superstar on the market.

There are no secrets to success. It is the result of preparation and hard work. Thank you for this qualities you putting into the company!

Marketing Manager

Opportunity for those who:

  • Want to go big
  • Want to leave a mark in business
  • Love to have great “weapons” to sell

Direct Booker Products

  1. Direct Booker Property Management Service

Online Management for Short Term Rentals (STR) on the biggest Booking Websites (booking.com, airbnb, expedia etc.)

If you have a Business model that received a 3000 YESes from renters you know you have a good horse to race.

YOUR JOB would be to make a deep dive in our business model and Short Term Rental industry 

  1. Booker Tools (BT) Software – Channel Manager (CM) & Property Management Software (PMS)

There are many CMs & PMSs out there, just few of them are preferred by the biggest Booking Websites (incl. BT), but BTs biggest advantage is that it was made for our company needs which make it a unique product on the market, not only for PMCs but also for campsites, hostels and renters.

Think from the user perspective. If you could have CM & PMS that is preferred by the biggest Booking Websites and made by the world’s top PMC, that would be a game-changer. Sounds good?

YOUR JOB would be to multiply software users globally.

  1. Direct Booker Franchise 

There is an eternal question “should I start my own business or take a franchise”.

Our answer is to provide our “know-how”, brand, software, and support for a better price than the market price of the software itself, which is needed to rent anyway in order to start a business. Sounds good?

YOUR JOB would be to multiply franchise partners globally.

Note: easy-to-follow procedures and standards are documented and await you.

DIRECT BOOKER STORY

Property Management & Software Provider Company with a Franchise Business Model in Short Term Rentals (STR) industry.

Direct Booker in Croatia

  • the most successful medium-sized company in Dubrovnik County in competition with big hotel and hospitality brands 
  • 3rd fastest growing companies in Croatia in 2019. (Ikea was first)
  • nomination for Croatia’s most prestigious entrepreneur of the year award by Ernst & Young in 2018 & 2020 

Direct Booker Headquarters

  • 30 – the average employee age 
  • 40 – the number of employees
  • 100% – young and enthusiastic team

Direct Booker and partners:

  • 3000 local partners with 7000 properties entrusted to the Direct Booker brand
  • 1000 properties rent Direct Booker software – Booker Tools
  • 22 companies in 8 countries decided to take Direct Booker Franchise instead of starting their own company

Direct Booker & guests:

  • 100 000 reservations smoothly operated yearly 
  • 1 200 000 guests chose Direct Booker brand for their holiday
  • average review score of 9.1/10 based on more than 50000 reviews

Direct Booker & Industry:

  • Booking.com, AirBnb, Expedia preferred partnerships
  • Rentals United worlds top PMCs in 2019 & 2020
  • Shortyz (an “Oscar” of STR industry) World Best OTA/Online platform 2020

WHY TO APPLY?

Team Vibes

Experienced but still young and enthusiastic team that thrive to the same goal. 

Managerial position of marketing department

Marketing department is currently 1 person and waiting for “fresh blood and ideas”

Opportunity to be part of a big project

We already tested and proved that our software and business model is well accepted on the various markets so now it’s a time to move forward with the main focus on organized and targeted global expansion.

As business expansion is growing this position will grow accordingly.

Short Term Rentals Industry (STR)

Tourism as the fastest growing world industry is specific and fun by itself, but STR industry is atypical because 20 of the world’s biggest PMCs hold less than 2% of the market. 

From our perspective that leaves the market wide open for our software and franchise concept. 

Dubrovnik 

You may not know, but Dubrovnik has an ideal climate, while also offering all the accompanying facilities needed for a comfortable life – except the highway 🙂

APPLICATION REQUIREMENTS

Our basic requirements are:

  • 3 year marketing experience 
  • Hospitality experience ➕
  • Fluent English is mandatory
  • Master’s degree or MBA would be a benefit
  • Workplace: Dubrovnik (accommodation will be provided if moving to town)

*We accept applications from those who are born for this position although missing some of application requirements above.

If you passed above task and your character is:

  • Positive
  • Communicative
  • Proactive 
  • Enthusiastic

Welcome to the final task which is expecting from you to be:

Good, responsible and independent organizator who is ready for teamwork. 

You have all YESES?

Send us motivational letter with CV (Croatian or English) at job@direct-booker.com 

Sales Manager

Opportunity for those who:

  • Want to go big
  • Want to leave a mark in business
  • Love to have great “weapons” to sell

 Direct Booker Products

  1. Direct Booker Property Management Service

Online Management for Short Term Rentals (STR) on the biggest Booking Websites (booking.com, airbnb, expedia etc.)

If you have a Business model that received 3000 YESes from renters you know you have a good horse to race.

YOUR JOB would be to make a deep dive in our business model and Short Term Rental industry 

  1. Booker Tools (BT) Software – Channel Manager (CM) & Property Management Software (PMS)

There are many CMs & PMSs out there, just a few of them are preferred by the biggest Booking Websites (incl. BT), but BTs biggest advantage is that it was made for our company needs which make it a unique product on the market, not only for PMCs but also for campsites, hostels, and renters.

Think from the user perspective. If you could have a CM & PMS that is preferred by the biggest Booking Websites and made by the world’s top PMC that would be a game-changer. Sounds good?

YOUR JOB would be to multiply software users globally.

  1. Direct Booker Franchise 

There is an eternal question “should I start my own business or take a franchise”.

Our answer is to provide our “know-how”, brand, software, and support for a better price than the market price of the software itself, which is needed to rent anyway in order to start a business. Sounds good?

YOUR JOB would be to multiply franchise partners globally.

Note: easy-to-follow procedures and standards are already documented and await you.

DIRECT BOOKER STORY

Property Management & Software Provider Company with a Franchise Business Model in Short Term Rentals (STR) industry.

Direct Booker in Croatia

  • the most successful medium-sized company in Dubrovnik County in competition with big hotel and hospitality brands 
  • 3rd fastest-growing company in Croatia in 2019 (Ikea was first)
  • nominated for Croatia’s most prestigious entrepreneur of the year award by Ernst & Young in 2018 & 2020

Direct Booker Headquarters

  • 30 – the average employee age 
  • 40 – the number of employees
  • 100% – young and enthusiastic team

Direct Booker and partners:

  • 3000 local partners with 7000 properties entrusted to the Direct Booker brand
  • 1000 properties rent Direct Booker’s software – Booker Tools
  • 22 companies in 8 countries decided to take Direct Booker Franchise instead of starting their own company

Direct Booker & guests:

  • 100 000 reservations smoothly operated yearly 
  • 1 200 000 guests chose Direct Booker brand for their holiday
  • average review score of 9.1/10 based on more than 50000 reviews

Direct Booker & Industry:

  • Booking.com, Airbnb, Expedia preferred partnerships
  • Rentals United “Worlds Top PMCs” in 2019 & 2020
  • Shortyz (an “Oscar” of STR industry) “World Best OTA/Online platform” in 2020

WHY TO APPLY?

Team Vibes

Experienced young and enthusiastic team that thrive to the same goal. 

Managerial position of sales department

A new position is now opened for Direct Booker Global project. Next step will be hiring an extra person, so the sales department will consist of 2 persons supported by other departments. 

Opportunity to be part of a big project

We have already tested and proved that our software and business model is well accepted on the various markets, so now it’s a time to move forward with the main focus on organized and targeted global expansion.

As business expansion is growing this position will grow accordingly.

Short Term Rentals Industry (STR)

Tourism as the fastest growing world industry is specific and fun by itself, but STR industry is atypical because 20 of the world’s biggest PMCs hold less than 2% of the market. 

From our perspective that leaves the market wide open for our software and franchise concept. 

Dubrovnik 

You may not know, but Dubrovnik has an ideal climate, while also offering all the accompanying facilities needed for a comfortable life – except the highway 🙂

APPLICATION REQUIREMENTS

Our basic requirements are:

  • 3 years of sales experience 
  • Hospitality experience ➕
  • Fluent English is mandatory
  • Master’s degree or MBA would be a benefit
  • Workplace: Dubrovnik (accommodation will be provided if moving to town)

*We accept applications from those from who are born for this position although missing some of application requirements above.

If you have all the above and your character is:

  • Positive
  • Communicative
  • Proactive 
  • Enthusiastic

Welcome to the final task which is expecting from you to be:

Good, responsible and independent organizator who is ready for teamwork.

Do you have all YESes?

Send us motivational letter with CV (Croatian or English) at job@direct-booker.com

Booking.com – Recovery guidelines and tips

Since this is a rough and uncertain time for tourism caused by Covid-19, one of the biggest online reservation platforms, Booking.com, has created Recovery guidelines and tips which you can read here. 

For its vacation rentals, Direct Booker is creating special offers throughout the year. These exact offers are the most efficient way of boosting up your reservations when you most need them. Through the special offers, you can increase your early bookers, last-minute reservations, as well as encourage guests to make their reservation for a longer period. Booking.com offers different options when it comes to special offers, but depending on the terms which your vacation rental unit has to satisfy for a certain type of promotion. Booking.com promotes those objects which use promo actions in their global campaigns via emails and partner sites. Using this type of strategy, your vacation rental becomes more visible and accessible to potential customers. 

Take a look at the special offers we use in Direct Booker to increase the number of your reservations on the Booking.com platform. 

Early bookers – First-minute offer 

Attract those guests who book their accommodation far ahead of the others. One of the ways how to attract this type of guest is by setting discounted deals for the upcoming period like a next season or a year.

Genius – Loyalty program 

An exclusive loyalty program that brings vacation rental owners closer to Booking.com`s most frequent bookers. As a Genius partner, your property will get a special Genius tag with which you will accomplish better visibility and a ranking boost in search results on the Booking.com website. Your property will be displayed to the type of travelers who travel more often, book further in advance and spend more when booking.

Last-minute bookers – Last-minute Deal

One of the most effective ways how to easily fill up empty rooms and attract bookers searching for properties up to seven days in advance or closer to arrival. Setting up options like no address details or no credit card will make bookings through mobile devices more agile and easier.

Mobile rate – Mobile rate 

Bookings made through Booking.com mobile application continuously exceed those made on the desktop. This is an ideal option for attracting the fastest-growing segment of bookers. All you have to do is offer a discount of at least 10% for all mobile users.

Country rate/GEO rate – Rates for specific countries 

The best way to attract guests from specific countries and tap into new markets. Country rates represent targeted discounts which you can offer to guests from the market of your choice.

Preferred – Preferred partner program

The preferred partner program is an exclusive program that brings greater visibility to the top 30% vacation rental owners. There is a specific set of criteria that must be fulfilled to join. Properties listed within this program get greater visibility in the search results and receive a special “thumbs – up” icon which acts as the Booking.com certificate of approval.

Property Page Score – Page quality ranking 

The content of your property page has to tell a story and persuade a potential guest that you are worth staying with. Showcasing the right information you are setting the real expectations for the guests, which in turn brings satisfied guests, exquisite reviews, and new bookings.

Flexible policy – 5 days 

Choosing this option helps your bookings grow since the cancellation policy is flexible. It is used in times of uncertainty to give a little push to travelers to book since this option enables free cancellation up to five days before the arrival.

#TravelCroatia

We can finally get out of our apartments freely and breathe fresh air, and with that we can travel Croatia and create new memories with our loved ones. That is why we remind you of our #directbooker giveaway in which we award 19 lucky winners with 3 nights for 2 people in 19 selected Croatian cities. Yes, you read that right – we are rewarding you, and there are only 3 more days left for you to participate. Winners will be announced on June 19th.

All you need to do is FOLLOW Direct Booker Facebook page, TAG the person you will take with you and SELECT the desired location. You can see more details here.

Become our next happy traveler and explore Dubrovnik, Konavle, Pelješac, Makarska, Brač, Hvar, Vis, Split, Trogir, Šibenik, Zadar, Pag, Krk, Rab, Umag, Pula, Rijeka, Opatija and Zagreb.

For all those who want to travel to Croatia, we grant a 19% discount on all Direct Booker active online accommodation prices for all travelers until the end of 2020!! Send us your desired location, preferred dates and number of people at covid19@direct-booker.com.

And if you want to know exactly what awaits you, see below what it all has in store for you.

Get to know old and new Dubrovnik with the help of the knight Orlando. “Then we knew how, and we know it now” is the motto of the Dubrovnik Tourist Board, which through the animated film “Dubrovnik 2020 – a safe vacation” tells the history of this medieval city.

How to communicate with guests in times of crisis was shown to us by the Opatija Tourist Board, which already in the time of coronavirus called for daydreaming about a vacation in this magical Kvarner city. Watch the video “Dream today, visit Opatija tomorrow“, and the final phase of the campaign is a special video “Dream come true, visit Opatija today!“.

Do you know how Lika got its name according to the legend and who the first owners were? The slogan “Lika je Lik” launched the campaign of the Tourist Board Plitvice Lakes and the Tourist Board Gospić. Explore pure nature, gastronomic offer, try new sports activities, all in one place.

Feel. Tastes. Meet. Slavonia. These are the keywords in the promotion of continental Croatia in the post-corona era. Namely, this is a new web platform slavonia.travel, which represents Slavonia, Baranja and Srijem. Communication with domestic guests is developed in this way and old traditions are brought closer to new generations.

Makarska Riviera, Imotski, Vrgorac and Biokovo could become the next cycling tourist destinations. The “Cro Race” cycling race, which starts on October 1st in Osijek, ends in Biokovo and Makarska, and the county has decided to join forces and focus on the development of outdoor tourism.

We can also boast of sustainable and active tourism on our islands. Supetar, Mali Lošinj and Cres have become new destinations within the SightRun application where users can safely and independently explore the place by running. All tours are for runners, but you determine the pace.

Airbnb guide for hosts

We are aware that this is a difficult time for tourism and that there is great uncertainty about the COVID-19 pandemic and how the situation will affect us all.

That’s why we bring you, in cooperation with Airbnb, an Airbnb Guide that includes guidelines and tips for updating your settings to encourage guests to book accommodations now.

Read the Airbnb guide here.

Keep up with us as we will regularly update the most important Airbnb alerts and other COVID-19 and business-related alerts.